Here is the list of my complaints:
- They made the services more expensive (sounds like a real monopoly here)
- They offer services not even available in your location
- They do not record phone conversations (I called 5 times and nothing was recorded but I jotted them down after learning the first time that they did not do it.)
- Their waiting period for calls takes forever...
- ...and when it says your waiting time is approximately 30 minutes, that means an hour or so.
- They can not make your bill right
- They give you misinformation
- You can not tell if the-supposed-to-be-customer-service-representative is saying the right thing or not about their services and fees coz one says different things as to the other and the other and the other and the other...
- They charge you for services that you have already cancelled
- All their commercials and ads are freaking false
- They give you notice after notice after notice since they keep on changing instructions and dates for migrating Adelphia and Comcast to Time Warner
- Road Runner internet is definitely slow and you can see the difference
- Your cable internet connection gets down every now and then (Oh and I just noticed that my YM got disconnected while I was writing this!)
- Definitely the worst service ever in my freaking entire life
- I hate to talk and complain to their NON-customer service reps but I always have to
- I don't have a choice but to stay with them and you know the reason why
Patience is definitely not a virtue for this sucker! I think they should be called the Time and Money Sucker!
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